Firebot Features

Chatbot Builder

Firebot's drag & drop chatbot builder gives you a "mind-map"-like overview of your bot and lets you create complex functionalities in no time.
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Variables

Individual variables can be assigned to individual users. In addition, user groups formed from them can be contacted automatically.
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Broadcasting

Group messages can be sent either at predefined times, at recurring times or with just a single click.
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Media Manager

All media content such as photos, GIFs or videos can be managed centrally - no need for complicated hosting and data management!
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Collaboration

Multiple team members can work together on the same projects in real time.

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Analytics

Firebot Analytics visualizes messages, users, sessions, variables and conversations on a daily basis. Data can be grouped by time period and sources (eg "Facebook" vs. "Web Client").

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Data Export

Analytics and content data can be exported in the Firebot Enterprise plan.

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Funnels

Conversation histories are visualized in real time. Each conversation block can be analyzed for efficiency and a loss of users can be prevented.
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Referral Parameters

Users who reached the bot via set (e.g. Facebook Advert or Youtube) referral parameters can be analyzed.
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Text understanding

Firebot understands common user input and is able to learn new terms. It can extract logical terms (e.g. cities or numbers) from user input.
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Pre-trained Input

Every Firebot understands from birth common user input such as greetings or questions about the time. These can be customized at will.
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Entities

Firebot learns logical word units, such as "capitals" or "dog breeds".
Each word unit is subordinated to several synonyms.
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Human Takeover

Support staff can take control of a bot for specific users when the bot runs out of replies.
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